Rental Policies

Villas Playa del Carmen Vacation Rental Policies

  • In order to make a vacation rental reservation, we require 50% of the total rental amount as a reservation deposit, plus security deposit according with each property.
  • In order to reconfirm a vacation rental reservation, we require the balance 60 days prior to the arrival date. Except for Christmas, New Year’s week and BPM Fest, when the balance must be paid 90 days prior to the arrival date.
  • Security deposits are returned within 15 days after departure. Villas Playa del Carmen keeps 10% as a handling fee.
  • Cancellations and refunds for low and high season vacation rental reservations:
    • A full refund is given if cancellation notices is given 60 days minimum prior arrival. Less $250.00 or $350.00 according with each property as processing fee.
    • A 40% refund of deposit is given between 59 to 32 days prior to arrival.
    • There is no refund if cancellation is made less than 31 days prior to arrival.
  • Cancellations and refunds for Christmas, New Year’s and BPM Fest vacation rental reservations:
    • A full refund is given if cancellation notices is given 90 days minimum prior arrival. Less $250.00 or $350.00 according with each property as processing fee.
    • A 40% refund of deposit is given between 89 to 62 days prior to arrival.
    • There is no refund if cancellation is made less than 61 days prior to arrival.

 

Check in Time: 3:00 pm

Check out Time: 11:00 am

 

Specials Policies

  • No cancellation
  • Non-changeable limited time offer
  • For new bookings only, must be booked in advance
  • Full payment required
  • Subject to availability
  • May not be combined with any other offers

Deposits can be made by:

  • Wire transfer -Inquire with your bank regarding transfer fee.
  • Bank Deposit US and Mexico -For cash deposits to banks in Mexico.
  • Cash.

Late check-out

It is not possible to guarantee a late check-out, but please request it the day before you leave so we can check availability. Cost of late check out: until 5pm $50 USD; after 5pm one night charge. This costos may vary according with each property.

Early check-in

It is not possible to guarantee an Early check-in, but please request it the day before you leave by email so we can check availability. Cost of an Early check-in is $20 to 50 USD. This cost may vary according with each property.